Return & Refund Policy

Overview

We want you to be completely satisfied with your purchase from Startcore Ventures Limited. If you receive a product that is damaged, defective, or incorrectly supplied, please contact us immediately so we can resolve the issue.

This policy covers all products sold by Startcore Ventures Limited through our website and direct sales channels.

Return Window

You may request a return within [] days of the delivery date. Requests submitted after this window will not be accepted except where required by applicable law.

To initiate a return, contact us at [email protected] or call +254 705 544 817 within the return window. Include your order reference, a description of the issue, and photographs where relevant.

Return Method

Returns are accepted [].

In-store returns: Bring the product(s) to our premises at Bhavesh Centre, Mezzanine Floor, Ngara Road, Nairobi, Monday–Friday, 8 AM–5 PM. Please bring your proof of purchase.

By mail: If you are upcountry and unable to visit in person, contact us to arrange a courier return. Packaging the goods securely is your responsibility.

Return Fees

Return fees: []

Where a return is due to our error (wrong item shipped, manufacturing defect), we will cover all return transport costs. Where a return is due to customer change of mind or ordering error, the customer is responsible for return transport.

Item Condition Requirements

To qualify for a return, products must meet all of the following conditions:

• Returned in their original, unopened packaging
• Unused and in the same condition as received
• Accompanied by the original proof of purchase (invoice or quote reference)
• Free from damage caused after delivery

Products that have been opened, used, mixed, applied, or had their seals broken cannot be returned unless they are demonstrably defective from manufacture.

Non-Returnable Items

The following items are not eligible for return:

• Chemicals, adhesives, sealants, or foams that have been opened or used
• Products damaged by improper storage or application after delivery
• Custom or special-order items ordered specifically for you
• Items returned after the return window has passed

Refunds

Once we have received and inspected the returned goods, we will notify you of the outcome within business days.

Approved refunds will be processed within business days via . Refunds cover the product price only; original delivery charges are non-refundable unless the return is due to our error.

Exchanges

If you received a defective or incorrect item, we will exchange it for the correct product at no additional cost, subject to availability. Contact us using the details below to arrange an exchange.

Damaged or Defective Products

If your order arrives damaged or you believe a product is defective, please notify us within 48 hours of delivery with photographs of the damage and original packaging. We will assess the claim and, where confirmed, arrange a replacement or refund at our discretion.

Contact Us

To initiate a return or for any questions about this policy:

Startcore Ltd
Bhavesh Centre, Mezzanine Floor, Ngara Road, Nairobi
[email protected]
+254 705 544 817